FAQ

CAN I RETURN MY ORDER

Our Return period is 7 days.

Items must be unused and in its original packaging.

To refund your item please visit our Return Portal, Click here. All items must go through this process to successfully be eligible for a return.

Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.

All footwear must be tried on indoors and must not show any signs that the product has been worn.

Items are returned at the customers’ own expense.

Customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to PNK Elephant. We reserve the right to decline your refund if your return does not comply with the terms stated above.

Your postage will not be refunded as it paid for the shipping service that got the parcel to your delivery address.

IMPORTANT: Damaged, worn, dirty or any shoes that PNK Elephant believes has been used will NOT be accepted and will be returned back to their sender. This also includes any items outside of the return period.

HOW DO I RETURN MY ITEM(S)?

Please note that all items can be returned exclusively by post/courier, as we don't currently have a drop off point. You can return the items via your own method to the address below:

PNK Elephant Returns

15300 W 8 Mile, Unit 9

Oak Park

Michigan

48237

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated above in ‘HOW DO I RETURN AN ITEM(s)?’

WHEN WILL I BE REFUNDED?

When your return has been delivered to our warehouse it can take the returns team up to 7 working days to process your return, as soon as we have processed this you will receive a confirmation email. The returns team will then process your refund within 5 working days, please allow the following time for the funds to show in your account.

HELP, I HAVE NOT RECEIVED MY MONEY BACK!

Once we have confirmed by email that we have processed your return, we do ask that you allow up to 7 working days for the funds to show in your account, depending on how you paid. If after 7 working days the funds are not showing, please contact our Customer Care team at support@pnkelephant.com

I HAVE NOT RECEIVED A CONFIRMATION EMAIL

Please make sure you have checked your junk folder for the email. If you still believe you have not received it, please feel free to contact us at support@pnkelephant.com and one of our customer care team will be able to help you.

I DID NOT RECEIVE MY 15%OFF DISCOUNT CODE WHEN I SIGNED UP

If you have signed up to our newsletter and have not received any emails yet, please check that they aren’t in your spam folder. To correct this, please add support@pnkelephant.com to your address book or safe/VIP email list.