FAQ
Returns
Our policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer a exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Sales items and earrings.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@pnkelephant.com.
Sale items (if applicable)
Only regular priced items exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@pnkelephant.com and send your item to:
15300 w 8 mile unit 9 oak park mi 48237
Shipping
To return your product, you should mail your product to: 15300 w 8 mile unit 9 oak park mi 48237
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
(all Instore items must be returned in store and follow the Instore return policy)