CAN I RETURN MY ORDER
Our Return period is 7 days.
Items must be unused and in its original packaging.
To refund your item please visit our Return Portal, Click here. All items must go through this process to successfully be eligible for a return.
Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.
All footwear must be tried on indoors and must not show any signs that the product has been worn.
Items are returned at the customers’ own expense.
Customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to PNK Elephant. We reserve the right to decline your refund if your return does not comply with the terms stated above.
HOW DO I RETURN MY ITEM(S)?
PNK Elephant Returns
15300 W 8 Mile, Unit 9
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated above in ‘HOW DO I RETURN AN ITEM(s)?’
WHEN WILL I BE REFUNDED?
HELP, I HAVE NOT RECEIVED MY MONEY BACK!
Once we have confirmed by email that we have processed your return, we do ask that you allow up to 7 working days for the funds to show in your account, depending on how you paid. If after 7 working days the funds are not showing, please contact our Customer Care team at firstname.lastname@example.org
I HAVE NOT RECEIVED A CONFIRMATION EMAIL
Please make sure you have checked your junk folder for the email. If you still believe you have not received it, please feel free to contact us at email@example.com and one of our customer care team will be able to help you.