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INTERNATIONAL RETURNS

HOW DO I RETURN AN ITEM?

1. Repackage the item into the box and place into outer packaging (all products should be returned in the original box but the outer packaging does not have to be its original packaging).

2. Please visit out Return Portal  hereAll items must go through this process to successfully be eligible for a return.

 

Our Return period is 7 days.   

Items must be unused and in its original packaging.

To refund your item please visit our Return Portal, Click here. All items must go through this process to successfully be eligible for a return.

Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs. 

All footwear must be tried on indoors and must not show any signs that the product has been worn.

Items are returned at the customers’ own expense.

Customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to PNK Elephant. We reserve the right to decline your refund if your return does not comply with the terms stated above.

Your postage will not be refunded as it paid for the shipping service that got the parcel to your delivery address.
 
IMPORTANT: Damaged, worn, dirty or any shoes that PNK Elephant believes has been used will NOT be accepted and will be returned back to their sender. This also includes any items outside of the return period.
Please note that all items can be returned exclusively by post/courier, as we don't currently have a drop off point.  You can return the items via your own method to the address below:

PNK Elephant Returns

15300 W 8 Mile, Unit 9

Oak Park

Michigan

48237

 

 

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated above in ‘HOW DO I RETURN AN ITEM(s)? 

When your return has been delivered to our warehouse it can take the returns team up to 7 working days to process your return, as soon as we have processed this you will receive a confirmation email. The returns team will then process your refund within 5 working days, please allow the following time for the funds to show in your account. 

 

Unfortunately, we do not offer free returns so the cost of return is the customer's responsibility. To return, please follow the ‘how to return an item’ steps above. Whilst your return parcel is in transit, it is your responsibility. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely. Please keep hold of your receipt as proof of postage.

 

When your return has been delivered to our warehouse it can take the returns team up to 7 working days to process your return, as soon as we have processed this you will receive a confirmation email. The returns team will then process your refund within 5 working days, please allow the following time for the funds to show in your account.

Once we have confirmed by email that we have processed your return, we do ask that you allow up to 7 working days for the funds to show in your account, depending on how you paid. If after 7 working days the funds are not showing, please contact our Customer Care team at support@pnkelephant.com